Podcast with Joe Sejean
Engagement expert Joe Sejean interviewed me about the meaning of enthusiasm. We had an in-depth discussion about the role it plays in customer focus and employee motivation, but also in life itself.
The Power of Enthusiasm | Unlock CX | Podcast
This year, Net Promoter Score (NPS) celebrates its 20th anniversary; sparking a great moment to talk about the most debated metric in CX. Our guest today is Rijn Vogelaar, a renowned researcher in positive psychology, and author of "The Superpromoter" [...]
I have a dream: Enthusiasm & positive communication
You can’t talk about positive communication without talking about enthusiasm. In fact, in many cases, this emotion seems to be the working component of positive communication. When communication is accompanied by genuine enthusiasm, it triggers action that inspires others. In this [...]
Enthusiasm and passion; The link between two commonly used but barely unravelled concepts
Enthusiasm and passion The link between two commonly used but barely unravelled concepts Enthusiasm and passion are words that are often used, both in daily life and in a professional environment. For example, companies look for enthusiastic employees with a passion [...]
Organisational Storytelling: Sailing the waves of enthusiasm
Telling stories is a unique human trait. No other species is able to use language in such a refined form. Stories can have a huge impact, but this can only be achieved if enough people collectively believe in them. This also [...]