Engagement expert Joe Sejean interviewed me about the meaning of enthusiasm. We had an in-depth discussion about the role it plays in customer focus and employee motivation, but also in life itself.

This year, Net Promoter Score (NPS) celebrates its 20th anniversary; sparking a great moment to talk about the most debated metric in CX. Our guest today is Rijn Vogelaar, a renowned researcher in positive psychology, and author of "The Superpromoter" [...]