Podcast with Joe Sejean
Engagement expert Joe Sejean interviewed me about the meaning of enthusiasm. We had an in-depth discussion about the role it plays in customer focus and employee motivation, but also in life itself.
The Power of Enthusiasm | Unlock CX | Podcast
This year, Net Promoter Score (NPS) celebrates its 20th anniversary; sparking a great moment to talk about the most debated metric in CX. Our guest today is Rijn Vogelaar, a renowned researcher in positive psychology, and author of "The Superpromoter" [...]
Time Poverty: How the Constant Race Against the Clock Affects Our Well-being
BIn this blog, I share insights from the Dutch book Tijd tekort/tijd genoeg by Margriet Sitskoorn, a neuropsychologist and professor of Clinical Neuropsychology, which explores the concept of time perception. The book shows that time poverty, the feeling that you're always [...]
I have a dream: Enthusiasm & positive communication
You can’t talk about positive communication without talking about enthusiasm. In fact, in many cases, this emotion seems to be the working component of positive communication. When communication is accompanied by genuine enthusiasm, it triggers action that inspires others. In this [...]
Enthusiasm and passion; The link between two commonly used but barely unravelled concepts
Enthusiasm and passion The link between two commonly used but barely unravelled concepts Enthusiasm and passion are words that are often used, both in daily life and in a professional environment. For example, companies look for enthusiastic employees with a passion [...]
The psychological appeal of apps like Clubhouse
Clubhouse The Clubhouse app is rapidly gaining popularity. Twitter, Facebook, Spotify and Linkedin are all working on a ClubHouse-like platform. But what makes these kind of audio apps so attractive? From my background as a social psychologist and scientific researcher [...]
Embrace fear, but beware of doom-mongering.
How to deal with fear in this corona crisis? The human brain is programmed to detect danger. In prehistoric times, it was vitally important to notice a dangerous animal or a hostile human on time and to react quickly to a [...]
Organisational Storytelling: Sailing the waves of enthusiasm
Telling stories is a unique human trait. No other species is able to use language in such a refined form. Stories can have a huge impact, but this can only be achieved if enough people collectively believe in them. This also [...]
Do we remain the boss or become slaves to technology?
Technological developments have always had a drastic impact on human life. Because of weapons and tools, homo sapiens became the dominant species on earth. Different innovations have made life increasingly pleasant over the course of time – a life without a [...]
An Obsession with Negativity
Constructive society We live in the safest and most prosperous world in human history. The statistics show that in almost all areas the world is improving. We live longer and there is less war and violence. The perception of most people, [...]